FAQ’s

How long till I get my order?

We ship orders on Mondays – Fridays, during office hours only, and we don’t operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially after releases! Your patience is appreciated, maximum 3 business days via express, 4-7 business days via regular.

What payment types do you take?

House of Gracey accepts the following forms of payment

  • Visa
  • American Express
  • PayPal
  • MasterCard
  • Credit Card

Will the item I receive look like the picture online?

House of Gracey will make an effort to show you items accurately and as true to life as possible. All computer screen colour settings vary and can affect the way products appear when viewing on a monitor, tablet, mobile etc. We will make every effort possible to display our products as clearly and accurately as possible however we will not be held responsible for any colour discrepancies that may occur.

Can I order by phone?

Unfortunately, House of Gracey does not process any orders by phone. All orders must be placed directly on our online website. Click on www.houseofgracey.com to shop.

How do I decide what size to choose?

Our size charts are shown below. Matching your size is easy.

Size Guide – SHOES

All our Shoe sizes are in US, just look for your usual size from your Country and then line it up with the US size.

USA UK EUROPE AUSTRALIA CANADA
6 3.5 36 6 6
6.5 4 37 7 6.5
7 4.5 37.5 7.5 7
7.5 5 38 8 7.5
8 5.5 38.5 8.5 8
8.5 6 39 9 8.5

Size Guide – DRESSES

All our Dress sizes are AU/UK, just look for your usual size from your Country and line it up with the AU/UK size.

SIZE UK AUS USA BUST INCHES / CM WAIST INCHES / CM HIP INCHES / CM
S 8-10 8-10 4-6 34 – 36 / 86-91 25.5-27.5 / 64-69 36-38.5 / 91-97
M 10-12 10-12 6-8 36.5 – 38.5 / 92-97 27.5-29.5 / 69-74 38.5-40 / 97-101
L 12-14 12-14 8-10 39-42 / 99-106 29.5-32.5 / 74-81.5 40-43 / 101-109

How can I track my order?

  • Enter your tracking number in the search field (Please be advised: a tracking number is only sent to your email address once we have prepared your package for shipment and delivery).
  • Please allow 24-36 hours for your tracking information to be updated on the www.auspost.com.au site from the time you receive your tracking information email from our team.

What should I do if I haven’t received my order?

Should you not receive your package, please contact our team at info@houseofgracey.com to assist you in locating your order.

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